FAQ

 

  

  • Can I track my order?
  • All orders sent from Value Athletic are sent via a traceable method via ST CouriersPlease or local courier depending on your location. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.
  • When will my order be sent out?

    Orders are dispatched between Monday - Friday 9.30am - 5.30pm. Please allow 24 -48 hours (Unless stated otherwise due to demand) from order confirmation to dispatch.

    Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

     

  • Can I exchange an item?

    We do not offer exchanges, but recommend returning your item for a credit note and purchasing your correct size. Feel free to read through our returns policy to initiate a return.

     

  • Will I be charged customs and duties taxes?

    International orders may incur import duties and taxes, these are payable by you, the customer.

    If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

    Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

     

  • Do you deliver to PO Boxes?

    Yes, we do for most countries, but if you are unsure please contact us at info@valueathletic.com and we can let you know.

     

  • I just placed my order, can I cancel it?

    We aim to process orders super quickly in our warehouse so usually we cannot change orders placed. However you can contact us so we can assist you

     

  • What payments do you accept?

    We accept payments from the following merchants through our secure third party Stripe gateway:

    • Maestro
    • Mastercard
    • Visa
    • PayPal
    • LayBuy AUS/UK

     

     

  • How do I return my package?

    At Value Athletic we are happy to offer a 30 day return policy for change of mind.

    To initiate a return please email info@valueathletic.com with your order number, product name/colour/size and reason for return

    Check out our full Returns Policy to see if you are eligible for return.

     

  • How do I know you received my order?

    Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.

    A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation.

     

  • What is currency conversion?

    Currency conversion means you pay and order your items in your country's native currency, which means no conversion fees!

    The currencies supported via our multi-currency gateway are:

    • United States Dollar (USD)
    • Australian Dollar(AUD)
    • Pound Sterling (GBP)
    • Euro (EUR)
    • New Zealand Dollar (NZD)

     

    *if you don’t see your currency above, the total order amount will appear in our default currency at checkout; GBP. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account. This means, you will still get charged in your usual currency after payment but will the website will state the dollar amount in AUD at checkout.

     

  • What should I do if I receive a faulty or incorrect item?

    Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at info@valueathletic.com with your order number for further assistance.